HB
Hester B
1 reviews | Active since Apr 2010
30 Jan 2017, 13:03
FICA docs
<p>Dear Edgars,</p> <p> </p> <p>Please inform me how many times I still have to FICA my account. Every time you put a hold on my account I bring the FICA personally to your store (Clearwater). Now you have put a hold again.</p> <p> </p> <p>If your inhouse filling and record keeping are poor please don't embarras the public. I am currently out of the country and my daughter who have an account linked to mine now cannot buy.</p> <p> </p> <p>Please re-open my account immediately.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Hester</p>
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
30 Jan 2017, 16:47We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you account has been unblocked, there is no FICA block code anymore , the account is ready for use. The accounts team may be reached on the below details for any concern. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Jan 2017, 16:47
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you account has been unblocked, there is no FICA block code anymore , the account is ready for use. The accounts team may be reached on the below details for any concern. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
30 Jan 2017, 16:48We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you account has been unblocked, there is no FICA block code anymore , the account is ready for use. The accounts team may be reached on the below details for any concern. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Jan 2017, 16:48
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We kindly ask that you account has been unblocked, there is no FICA block code anymore , the account is ready for use. The accounts team may be reached on the below details for any concern. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
HB
Hester B's updateReviewer Update
31 Jan 2017, 16:54Thank you so much. Appreciate it
HB
Hester B's update31 Jan 2017, 16:54
Reviewer Update
Thank you so much. Appreciate it
HB
Hester B's updateReviewer Update
01 Feb 2017, 12:22Dear Edgars
My daughter went in again this morning trying to buy and she was told only her card has a FICA hold. How is this possible? Her card number is 6 ********** 5 ********** . Kindly note that i have 2 additional cards linked to my account as I started travelling overseas.
She was told today again that I have to personally come in and FICA my account after I was told the hold has been lifted. I am currently in Liberia and will only return in March.
I will greatly appreciate it if you can lift it and in March when I return I will personally come in and do whatever you needs me to do.
Please please assist us urgently.
Kind regards
Hester Brink
***8 967
HB
Hester B's update01 Feb 2017, 12:22
Reviewer Update
Dear Edgars
My daughter went in again this morning trying to buy and she was told only her card has a FICA hold. How is this possible? Her card number is 6 ********** 5 ********** . Kindly note that i have 2 additional cards linked to my account as I started travelling overseas.
She was told today again that I have to personally come in and FICA my account after I was told the hold has been lifted. I am currently in Liberia and will only return in March.
I will greatly appreciate it if you can lift it and in March when I return I will personally come in and do whatever you needs me to do.
Please please assist us urgently.
Kind regards
Hester Brink
***8 967