Fica Dept/Edgars Help desk Suck

<p>When the Fica requirements rolled out I went to Edgars filled in the form and send a copy of my ID and proof of residence. They then later contacted me and I send them proof of residence again. Nothing happened. I lost my card and wanted a new one issued. I had to FICA again filled in the form and provided them with an independent account verifying my address and my green ID book that contains a photo of me. This was faxed to Edgars HQ by a senior person there not the sales clerk. </p> <p> </p> <p>This was a week ago. And I even spotted a bit of lazyness amongst the staff as one is supposed to be able to buy Greyhound bus tickets at Edgars. But they reffered me to Shoprite as I presume the sales clerk was too lazy to complete the transaction. That was about a month ago.</p> <p> </p> <p>I heard nothing from Edgars so called them on the afternoon of the 12th of July 2016 and according to them there was some kind of discrepancy. I have an idea that the help desk clerk hoped this bit of non information would be sufficient and she could go back to doing nothing. I pressed and asked what discrepancies. She said something about ticks . Finally she said my ID picture was not clear. I did not send this picture. She went on and informed me that I should go back to the store and have the form filled in again and the proof of residence send again with my ID . I asked whether I could not send this directly to their so called FICA Dept by email as I could scan in the copy. I then asked againfor the email of the FICA department afterwaiting on the phone for 5 minutes I hanged up.</p> <p> </p> <p>Could youplease employ professional people to handle your shops. These I am too lazy to work people at your stores and HQ is just costing yo a lot of transactions.</p> <p> </p> <p>ATM I really may either go and fill that form a 100 times till you do your job or close my account.</p> <p> </p> <p>****ty service from a big store like you is unacceptable.</p> <p> </p> <p>I mean the form was send to you a week ago. Is there any f* nformation of mine that could change in a week. i submitted an ID copy I presume when I opened the account 24 years ago or more(cant even remember). Would it really be so much trouble to just SEND ME A F* EMAIL!!! Or would that actually require your Fica Dept to do some work?</p>