FICA

I tried to buy at the above store and was told my account (zero balance) was frozen because I didn't FICA. I FICA'd at this same store some time ago. Then again at Edgars, Pavillion, Dbn due to the same problem and then again at Edgars Hillcreat, KZN, yes you guessed it, because of the same problem. This last time I actually insisted on a copy of the FICA form with the reference written at the top. This was done in 2014. But yet again yesterday I encountered the SAME problem. This time I was told that I have to FICA my account every year! I don't even have to do this for my banking or any other accounts. Why must I go to the trouble to FICA my Edgars account every year? If this is a legit FICA requirement then please refer me to the section in the Act that stipulates this. They \kindly"after an hour on the phone back and forth \""unfroze\"" my account for 24 hours on condition I email them my FICA documents AGAIN. Edcon has thousands of clients. Are they all expected to queue once a year to FICA. I've been a client for more than 30 years! Ridiculous!!"""