CH
Christo H
1 reviews | Active since Sept 2015
29 Jan 2016, 14:02
Fees added to my account
Hello<br> <br> Everyone with Edgars accounts needs to check their statements, Edgars is using a 3rd party comp which they have no contact details for, to call their clients or send them SMS's - this comp then auth Edgars to add these services to your account, which you then have to pay for. Even if you didn't agree - ******** at best.<br> <br> Here is the services I found on my statement. Financial Services, and VIP membership fees - they charge me R60 pm for this, for the past 5 months. I only noticed it now because I never really look at my statements.<br> <br> I have logged a complain by Edgars and they did promise to call me back.<br> <br> Thanks<br> Christo<br> <br> <br> <br> <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
02 Feb 2016, 11:33Hello ChristoHyman,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that Edgar's club should only be enrolled with the customers consent and because you have advised that this was not the case.
The matter has been forwarded to the accounts department to look into and address the concerns raised.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that Edgar's club should only be enrolled with the customers consent and because you have advised that this was not the case.
The matter has been forwarded to the accounts department to look into and address the concerns raised.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Edgars's reply02 Feb 2016, 11:33
Official
Hello ChristoHyman,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that Edgar's club should only be enrolled with the customers consent and because you have advised that this was not the case.
The matter has been forwarded to the accounts department to look into and address the concerns raised.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that Edgar's club should only be enrolled with the customers consent and because you have advised that this was not the case.
The matter has been forwarded to the accounts department to look into and address the concerns raised.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***