fees added to account without consent/notice
On numerous months Edgars add a PARTNER PROTECTION PLAN and ACCOUNT PROTECTION PLAN fees onto my account. I have never requested these be added and when I queried these I get no response from [Email Removed] Whenever the EDGARS CLUB LIFE fees are increased they never send a notification prior to inform the customer. I am someone who sets a scheduled payment to pay the edgars club fees as I have no other use for the account. Had I known about the increase I could amend my payment accordingly. Then Edgars goes and adds a fee for accounts with a debit balance. Again this fee was never communicated properly. Only once you go and view your statement do you see these unexpected fees. Highly unprofessional.
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Edgars's replyOfficial
16 Mar 2016, 13:44Hello Fazz,
We would like to thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to a financial service product that is linked on your account without permission.
Please be advised that your query is submitted to our financial services management team to address. Once the service has been cancelled and a reversal is conducted you will be contacted for confirmation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We would like to thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to a financial service product that is linked on your account without permission.
Please be advised that your query is submitted to our financial services management team to address. Once the service has been cancelled and a reversal is conducted you will be contacted for confirmation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply16 Mar 2016, 13:44
Official
Hello Fazz,
We would like to thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to a financial service product that is linked on your account without permission.
Please be advised that your query is submitted to our financial services management team to address. Once the service has been cancelled and a reversal is conducted you will be contacted for confirmation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We would like to thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to a financial service product that is linked on your account without permission.
Please be advised that your query is submitted to our financial services management team to address. Once the service has been cancelled and a reversal is conducted you will be contacted for confirmation purposes.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***