Feeling Disgusted

On the 14th September 2020 I received an sms from Edgar's that said "thanks for the purchase of R5330 that was made" I got the shock of my life because I knew nothing about that purchase, I called edgars and it was confirmed that a purchase was made on my account, I asked the lady I was talking to how was the purchase made because I have my card and I'd with me,she adviced that I go to the police station to do an affidavit(she was so useless because I was calling from my cellphone and asked her to call me back,she did not she just continued with the conversation, her name is Bilqees), I went and did that then I took it to Edgar's festival mall.when I got to Edgar's festival mall I was assisted by a lady called Pride she called some department I think it's ***** department or retailabity I am not really sure so they asked her to send them the affidavit and some other details, and was told I would get feedback in 48 hours,to date I haven't heard anything from them.on the 24th September I went back to the store and I was showed the papers that they still with them,I dont know why they still not sent to the relevant department. So I demanded to speak to the manager, they called some guy called Thomas who promised to work on this and promised to give me a call today 25th with feedback on what is happening with this issue. Guess what??? I still have not heard anything from him.that is just how much they dont care about their customers. I am extremely disappointed in Edgars.its now 9 years since I have my account with them I never had any problems but now this. They giving me a run around, they dont give me straight answers. After this whole thing I will definitely close my account with them,I cannot be buying from negligent people who don't respect their jobs, this whole thing could be an inside job.as for this Thomas guy he had a nerve to lie to me,he doesnt respect customers or his job for that matter.he must be fired for being an ass.

This is an inconvenience to me, because I had to cancel my plans to go to the store to follow up since nobody had the decency to provide me with feedback.