Feeling disgusted

On 3 occasions late last year I placed an order online from Edgar's and my parcels were sent to Dobsonville in Soweto and I got calls from drivers who said they cannot find the address, I told them where they need to deliver at my work place and all 3 drivers said they got the incorrect delivery address from Edgar's and they give back the parcel to their branch so that it can be given to the driver who delivers around Midrand and obviously that causes more delays and I eventually get my parcels.

Last week on Saturday I placed another online order and the same thing happened, I got a call from a driver who was in Soweto I informed him that the address that I wrote when placing an order is my work address and is correct it's in Midrand, the driver took down the address and said the parcel would be delivered the next day which is Wednesday, today it's Thursday I am still waiting for my parcel, I tried calling dawnwing they want a tracking number which I never got, I then called Edgar's and the agent that I spoke to said she wants the order number which I also did not get when ordering I still have the messages that I got after placing an order there is no order number. So she could not assist me. I am so disappointed at the service I am getting from edgars they not professional, after being disappointed since last year with my deliveries I am still loyal to them. They must just know that I am not going to be loyal forever. And I am 100% sure that this is all edgars fault who is giving dawning incorrect delivery address, all 4 different drivers cannot be lying Somebody is not doing their job.