Feel Cheated

<p>On the 10th July , my phone died on me and i dashed to the Samsung Menlyn Branch to get a good phone, i had shopped around and was really confused. So when i got to the Samsung Menlyn branch i was served shown different phones and wwalked away with what i thought was a J2 phone (they were currently on offer at 2200rands), it was not until on Monday when i realised i had actually walked away with a J1! which cost me 2300rands as it was not on offer. So went back on monday, had only used the phone on whats app to announce my new J2 to all and sundry. The reception i got was not sympathetic but was advised i can only return the phone if it is faulty. I told the lady that i feel as the customer service people it was their responsibility to provide me with all the options available within my budget in order to make an informed decision. She duly refused to exchange (in my view declaring Edgars the King and not the customer). I do hope that Edgars can train their customer service people to give good CS. I am now sitting with a phone knowing full well i could have gotten a better deal.</p>