Feedback on the new policy

On Saturday i called edgars head office to log a complaint about their kenilworth branch.<br> about the manager who could not reply to my query about their new policy regarding gift cards . The person i spoke to at customer services was very helpful, she said that you are not obliged to take a gift card should you return something and told me they will get back to me. I called today to get some feedback as i hadnt heard back from them. Apparently they called me on monday but could not reach me when i asked what feedback they have for me they still couldnt give me an answer and said they were waiting on the feedback from kenilworth centre, i asked why they called me they said to get more information, but if i called on saturday and gave them all my information why would they need to call me back to get more info surely they should have logged by complaint. i then asked to speak to someone else in charge.They put me through to Carol Ramoosua. I asked her to explain the new policy they implemented whereby should you purchase an item from them they no longer credit you with cash if you paid in cash but with gift card she too could not give an answer.Why is it that you have this new policy