Feedback and assistance none existent

I am starting to assume that it is my responsibility now to call and follow up. Called the number in previous complaint, and they referred me to another number. Sad to say on that number they could not understand what forward slash in the reference means. Was told I would receive a call before end of day, seeing as I provided work number, and it is a Friday, I expected the call already. I need assistance, and feedback on why, without notice or anything, my limit just gets lowered, this is pathetic.