GV
Greta V
1 reviews | Active since Mar 2016
25 Sept 2016, 09:34
Fed up with Edgars
<p>After being a customer of edgars for many many years I've had itwith them. Firstly, their telemarketers sold me a personal funeral insurance about 7 months ago. To date I have not received a shred of paper to confirm the existance of this policy and to confirm if the details, taken telephonically, are even correct. I have been to the edgars store twice now regarding this issue and they were very kind in making calls to the customer care centre so I could address this issue with them and every time I am told that the policy will be sent to my e-mail address within 30 days. I'm still waiting. I'm not even going to try to cancel it. Secondly, I'm already paying interest, account protection plan fee and now they are looking for another R22 per month service fee! I'm done!! I'm closing my account. Its the only way to get rid of this ghost funeral insurance and save on all the mounting extra charges. </p>
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Edgars's replyOfficial
26 Sept 2016, 10:50Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the funeral plan documentation.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly)
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Your reference number is ***/GO
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply26 Sept 2016, 10:50
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the funeral plan documentation.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly)
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
Your reference number is ***/GO
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Kind regards,
Edcon customer experience team,
***
Best regards,