Fed-up consumer with the Edgars Brand

I had purchased a pair of Ray-Ban sunglasses for my husband as a birthday gift from the service provider SunGlasses Hut at Edgars Pavilion store in Durban. This was done on the 3/4/2022. On the 16/04/2022 we went back to the store to do a reversal or credit back to my account. To date this has not been done. I have yet to be credited with R2 640. Let me tell you it has been a nightmare. They just dont care. I called the call centre several times and keep getting various responses none of which to date has resulted in my account been credited. Furthermore, Edgars keeps charging me interest on the additional amount and my instalment has also increased. Everyday it is a new procedure to get my account corrected.

I have never had such a disgusting experience with a retail store before. It is amazing how quickly they would call me if I had to skip/miss a payment but to get my money back it seems to be the most complex procedure in the world. I think route canal would seem like a piece of cake to this.