Fed up
<p>It's been 5 months I still dont have a phone. Log a complaint against Edgar's in February for a phone that I want. Got a call from them in February from Joyce and was told they don't have the Sony. So now I'm phoneless and paying insurance for a phone I dont have. It's been a month since Edgar's had contact with me. I have no idea what's happening will I be getting a phone or are they just ignoring my complaint. </p>
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Replies (4)
Edgars's replyOfficial
23 Mar 2017, 11:22We are currently liaising with the Edgars South gate mall higher management to address as our valued customer is not happy that the cell insurance matter has been pending since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store's higher management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Mar 2017, 11:22
Official
We are currently liaising with the Edgars South gate mall higher management to address as our valued customer is not happy that the cell insurance matter has been pending since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store's higher management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
23 Mar 2017, 11:24We are currently liaising with the Edgars South gate mall higher management to address as our valued customer is not happy that the cell insurance matter has been pending since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store's higher management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply23 Mar 2017, 11:24
Official
We are currently liaising with the Edgars South gate mall higher management to address as our valued customer is not happy that the cell insurance matter has been pending since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store's higher management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
23 Mar 2017, 11:28This is just ridiculous period!!!!!!!!!!
's update23 Mar 2017, 11:28
Reviewer Update
This is just ridiculous period!!!!!!!!!!
's updateReviewer Update
28 Mar 2017, 10:58So still no feedback from the store nor Edgar's itself. Just hope before the year ends I will be having a phone
's update28 Mar 2017, 10:58
Reviewer Update
So still no feedback from the store nor Edgar's itself. Just hope before the year ends I will be having a phone