sM
sanga M
1 reviews | Active since Nov 2011
05 Sept 2015, 15:29
FAULTY VERSSED MOTION E1 TABLET
I bought a verssed motion E1 tablet at Edgars,On the 07 of July 2015 i sent it for repairs because it couldnt charge, i took it to Bellvile and i was told that the repairs will take 4 to 6 weeks. On the 22 of August i went to the store to check how far is my phone and i was told that i should wait for an sms when the phone has been done, today i went to check again and the consultant went to check for my phone in the store room and he couldn't find it, he asked for my card to check the statement and the status was \awaiting to complete documents""
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Edgars's replyOfficial
07 Sept 2015, 09:23Hello ooou,
Thank you for raising your concerns with regards to the cell phone. Please be advised we have liaised with Finrite and it was advised that the handset is beyond repaire. Therefore, your Tablet will be replaced with a New Handset. Please note an SMS will be send to you and then you may visit the store. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with regards to the cell phone. Please be advised we have liaised with Finrite and it was advised that the handset is beyond repaire. Therefore, your Tablet will be replaced with a New Handset. Please note an SMS will be send to you and then you may visit the store. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply07 Sept 2015, 09:23
Official
Hello ooou,
Thank you for raising your concerns with regards to the cell phone. Please be advised we have liaised with Finrite and it was advised that the handset is beyond repaire. Therefore, your Tablet will be replaced with a New Handset. Please note an SMS will be send to you and then you may visit the store. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with regards to the cell phone. Please be advised we have liaised with Finrite and it was advised that the handset is beyond repaire. Therefore, your Tablet will be replaced with a New Handset. Please note an SMS will be send to you and then you may visit the store. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,