Faulty Router Repair Booking Process

<p>Friday 17 June 2016 - Booked router in for repairs with Edgars Canal Walk. Spoke to Zilingile who booked device and said would keep me up to date with details and the process.</p> <p> </p> <p>Friday 24 June 2016 - Called ********** to enquire status of router repair. Was told by Nathan and Zilingile they following up with Telkom as to status of router as they busy with it. Received an SMS with reference from Telkom stating device is booked in.</p> <p> </p> <p>Friday 24 June 2016 - Was called by Zilingile the evening and told I need to come into store to answer some questions since she is unable to understand what they require (I assume Huawei/Telkom support). Advised I would be in Monday morning to call and answer questions in store.</p> <p> </p> <p>Monday 27 June 2016 - Spoke to Siya and Shaun (Manager on duty) this morning 11am about the delay. Was told the lines are down and cannot call out. Explained the problem that I have with wasting my time since I travelled to come into store after being told by Zilingile. To date the router was not sent away even though I received an SMS stating my reference number for a booking.</p> <p> </p> <p>The router remained at the store with no real honest answers to the process being followed. Nobody can give me details of who to call, who will call, what the process is or a time line to resolve. I am currently still awaiting a supposed call which has to happen before they can send device away for repair even though I explained in detail my problems to Zilingile on Friday 14 June 2016 in store when initially booking in router.</p> <p> </p> <p>Very annoyed and very disappointed by the service given by Edgars. More than a week and the router has not left the desk it was initially booked by.</p>