SM
Sindile M
1 reviews | Active since Nov 2018
10 Jul 2019, 16:05
Faulty prepaid cellphone
I bought a Sony Experia Ultra 1 a year ago its still within warranty the phone started having battery issues in just 6 months Edgars Fourways have been taking my phone in for repairs for over 3 times now without resolving my problem and taking over a month to bring the phone back.. over 3 times now
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Replies (1)
Edgars's replyOfficial
11 Jul 2019, 08:30Dear Sindile
Thank you for sharing your experience with us and allowing us to be of assistance.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to our senior store manager for urgent intervention and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for sharing your experience with us and allowing us to be of assistance.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to our senior store manager for urgent intervention and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply11 Jul 2019, 08:30
Official
Dear Sindile
Thank you for sharing your experience with us and allowing us to be of assistance.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to our senior store manager for urgent intervention and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for sharing your experience with us and allowing us to be of assistance.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to our senior store manager for urgent intervention and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,