1 reviews | Active since Feb 2017
Faulty phone
<p>Last year, I bought a cellphone at Edgars Port Elizabeth and few months down the line the phone had a problem with a touchpad. I took it back to the shop as it was still under warranty and it was supposed to be repaired. This was January 2017 till now. I got a call last week to say the phone has been repaired and I looked at it while still in the shop and it was still faulty. I refused to take it with me as I would have done nothing with it. The biggest problem is that the warranty is expiring next month in June now my concern is that i will have to pay for the repairs.</p> <p> </p> <p>This is really uncalled for I have not used the phone for more than six months and I have paid for it. Alll I want now is my money back or atleast a new phone since it is obvious the old one will not in ggod condition. Why must I suffer while I paid for the phone. I had to get a phone quickly somewhere else as I use it for business and also have a small child who needs to be incontact with me all the time.</p> <p> </p> <p>This is ridiculous and I want the matter resolved ASAP</p>
Thank you for bringing this matter to our attention .We have tried calling for the details of the phone and you were unavailable . Kindly note after 7 days of purchase the device has to be sent away to the service provider for repairs together with the proof of purchase In this case the phone has to be sent away for a second repairs since it is still not working properly .We apologise for the frustrations and inconvenience caused to you .***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention .We have tried calling for the details of the phone and you were unavailable . Kindly note after 7 days of purchase the device has to be sent away to the service provider for repairs together with the proof of purchase In this case the phone has to be sent away for a second repairs since it is still not working properly .We apologise for the frustrations and inconvenience caused to you .***/GO
Kind regards
The Edgar's Customer Experience Team
