UG
Unathi G

1 reviews | Active since Dec 2018

13 Dec 2018, 20:35

Faulty cellphone

On the 15 of Sebtember 2018 i bought a cellphone at Egdars in Greenacres that gave me problems a month later. It started by switching off anytime and swich on after some time, i reported that to the store.

The matter got worse the front camera stopped working it just freeze. On the 23rd of October i took the phone in store for repairs. After numerous visit to the store i recieved the phone on the 7th of December without being fixed and the reason is unknown by the store and i advised them to contact the repairs to find out and the told me the people who were supposed to fix the phone also dont know why the phone is not fixed.

This is just a lot of **** and stinky attitude displayed by the Edgars store cleary someone should know something and must account or give me my money back or a new cellphone because i bought it cash.

I'm told to return it the phone to the store for repairs again without knowing why it was not fixed after waiting for 6 weeks. Is there any sensible human being at this store to understand this kind of treatment towards customers.

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Replies (1)
Edgars
Edgars's reply14 Dec 2018, 09:53
Official
Dear Unathi, 

Thank you for taking the time to send through an email. 

We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.  Our sincere apologies for the negative experience with your new device.

As promised telephonically your complaint is referred to the stores management team to address  and resolve your concerns within the 48 hours.

Your reference number is:
***/GO

Kind Regards

The Edgars Team 
*** 

Best regards,