1 reviews | Active since Jun 2017
FAULTY Cell phone handset
On the 26th of June 2017 I posted a complaint on Hellopeter about the BAD experience I had with my cell phone handset with Edgars Maponya Mall and MTN Repairs . MTN Complaints management rep**** but no solution or action was afforded towards my complaint Again on the 3th of August 2017 I posted a follow up complain about the lack of progress on my query and MTN Complaint Management responded on helloPeter but to date I have not received any feedback by phone call or written correspondence with regards to my queries. I'm still in the same position as before I sent any of the complaints on hellopeter even after being assured that MTN SA and Edcon Head office is dealing my query I will again like to urge all customers to STOP Spending our hard earned money at MTN and Edgars stores only to be ******, given BAD AFTERSALES customer service and fed stories about their own procedure which is meant to benefit the corporates and not the clients the CLAIM to serve. WHAT A DISAPPOINTING EXPERIENCE THAT NEEDS TO BE KNOWN BY ALL!!!
We have escalated the complaint to the Edgars Maponya Mall management to address with regards to the cell phone repairs complaint. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Maponya Mall management to address with regards to the cell phone repairs complaint. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Maponya Mall management to address with regards to the cell phone repairs complaint. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Maponya Mall management to address with regards to the cell phone repairs complaint. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,