EA
Eddie A

1 reviews | Active since Mar 2009

03 Mar 2017, 17:11

FAULTY ARAMIS ANTIPERSPIRANT SPRAY

<p>I bought an Aramis Eau De Toilette Vaporiser Spray as well as an Antiperspirant Spray from Edgars Promenade Mitchells Plain about a +/- 3 weeks ago. The Vaporiser Spray was good, but the Antiperspirant was faulty and I could not get it to spray. I took it back to the store with my receipt and wanted an exchange. The Customer office lady took it to to the department in question and returned a while later. She showed me it's working fine and tols me "to just bang it a bit". I accepted this resolution and returned home. I used the antiperspirant once again after that and had the same issue! I threw the receipt away as I thought 'banging' it would do the trick. The next tiem I tried to use it, nothing came out again! I then had to use my Eau De Toilette as a deodarent going forward. This is a very expensive exercise as I paid nearly a R1000 for the combination pack. This is not the first time I had the same experience with the Aramis Spray. On the previous occasion I threw the antiperpirant away. I refuse to do it another time! I have now had enough, and refuse to 'bang' anything anymore too. Either they get the right product or don't sell a product that does not work. I am now quite fed up and refuse to go and argue with staff or plaed my case. I pay good money and in turn, I want a good product.</p>

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Replies (1)
Edgars
Edgars's reply04 Mar 2017, 10:14
Official

Thank you for bringing this matter to our attention.Please accept our apologies for the inconvenience caused to your with the product .We will escalate the matter to our store manger for assistance and feedback will be provided to you.
***/GO

Kind regards

The Edgar's Customer Experience Team