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Natasha N

1 reviews | Active since Jun 2018

29 Jun 2018, 13:46

Fatherday with no smile- pathetic service

I've ordered a Father day present for my father on the 11 June 2018 online and I have contacted and sent numerous emails to the customer care in order to provide me with feedback on to when this will be delivered. 2 weeks later no answer at all.

Its really poor customer service and is utterly upset. A moment to be special has ended into a struggle as the customer care centre first drop your calls after waiting 20 mins. I am currently in Australia and international calls are not cheap.

Customer reference number: ********** 0748/GO

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Replies (5)
Edgars
Edgars's reply29 Jun 2018, 14:31
Official

Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment caused to you regarding the online order.

We will escalate your query to our online team for urgent assistance regarding the outstanding order and feedback will be provided to you.***/go

Kind regards

The Edgar's Customer Experience Team

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Natasha N's update29 Jun 2018, 14:38
Reviewer Update
This is the same response as per the emails. Automated responses. Is this how you deal with customer concerns. Where are my parcel? When will it be delivered?
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Natasha N's update09 Jul 2018, 17:44
Reviewer Update
I have posted this review on the 29th June and since then no succes. Edgars made contact via email with the same unproductive response as before and still fails to provide me with details on when the delivery will be made and waybill number to track the parcel. When I ask for feedback I NO REPLY !!!!!!!!! Can someone please explain to me what the hold up is???? FATHERS DAY PRESENT NOT DELIVERED AND ITS GOING FOR A MONTH NOW!!!!! THIS IS PATHETIC AND POOR CUSTOMER SERVICE IS AN UNDERSTATEMENT!
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Natasha N's update10 Jul 2018, 15:49
Reviewer Update
Still no response or reply
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Natasha N's update11 Jul 2018, 09:25
Reviewer Update
Still no response or reply