1 reviews | Active since Jul 2013
<p>Me and my husband went to Edgars Jabulani mall yesterday to buy Guess jeans that were on promotion. At the store, I left my husband at the men's section and went to the ladies then the kiddies department. After he was done with his shopping he called me several times but I didn't hear my phone ringing and since I had the bank cards he decided to leave the items he had with him and leave the store. when he was out the door, he was approached by the security person and was taken in for interrogation. He was asked where did he hid the jean he was hold and was told to take off his jacket that he was wearing. He explained that he left the jacket on the other side of the shop and since they could not get anything from him, he was asked whom did he givbe the jean to. There was an alteration between him and the security personel that resulted with other security personels coming to enquire as to what was happening. He finally left the store. When I returened his call, he explained what has transpired, I approached the store manager who call the security personel by the name of Tumi. Tumi says my husband was no taken for interrogation and that they had "nicely" asked him where was the jean and excude him, which is the complete opposite of my husband's version. This was the worst experience we have ever encountered in a Edgars store or any other store for that matter. How many times does a customer take an item from one department and leave it at another and yet they are never threated like this? If the store has issues with theft why put cameras on certain departments and not all of the shop because if the saw him through the cameras that he took the jean, surely they could have seen him placing it back at the other department.</p>
Thank you for sharing your shopping experience with us .We apologise for the delayed response.
We will investigate this incident with the management team and feedback will be provided to you.
Our security staff are trained on customer service and should conduct themselves in a professional manner.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Best regards,
Thank you for sharing your shopping experience with us .We apologise for the delayed response.
We will investigate this incident with the management team and feedback will be provided to you.
Our security staff are trained on customer service and should conduct themselves in a professional manner.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Best regards,
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