False/********** Representation Edgars Consultant

Good day,

I have never been receiving my statements, as Edagrs had a different email address (***), Does my name sound anything like this !!!! Every time I went to Edgar’s a consultant said its changed , eventually I stopped asking and just paid my account online most of the time. Now today I go into their store at The Grove Branch as my account doesn’t seem to be decreasing although I am paying it monthly. I see I am been charged the 4 amounts for a insurance policy (R159.44)

The sales consultant falsely advertised the services and after I signed, he said to me I would have to pay monthly fees so I told him NO as my employer covers my policies ect – He said to me that it will be cancelled and now when i see my statement for the 1st time, Edgars has been debiting me!

I cannot tell you how upset I am with your POOR Customer service, it’s PATHETIC as well as all the cashiers at you Grove Branch and the falsely leading sales agent !!!! What repercussions will they suffer for misleading customer just to sell a policy for their commission i am sure. I want all these fees reversed and don’t tell me to call someone else/ another department ! I am pregnant and cannot be coming into the mall/store every time and you treat people like this ??????????????? Pathetic