ON
Olga N
1 reviews | Active since Jan 2012
04 Apr 2015, 21:44
FALSEFIED EXCESS FEE
Dear Sir/Madame<br> I bought a phone from Edgars Fourways Mall of a value of R2000 of which I signed an insurance policy, of a monthly premium of R49 and the excess of R200 upon the first claim, R400 upon the second claim and R600 upon the second claim. (I still have the premium price list that I got from the store).The phone was unfortunately ******, I reported at the Randburg store, manager Kgotso was very professional, he assisted in every single step. The claim was approved with a shocking excess of R800. I called virgin mobile, the consultant Mphumi Netshiavha said that the claim was indeed approved with an excess of R800 and there is nothing she can do. I told her to update my excess to R200 as per our contract but she didn't.The problem is that I need a phone urgently and I've signed up to pay R200 for my excess, I can't wait any longer since I've waited for more than a week prior for this claim to be approved and I'm only going to pay the excess that I signed up for. Please assist.
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Edgars's replyOfficial
07 Apr 2015, 14:49Hello Olganat,
As per our telephonic discussion kindly note the customer needs to claim after 3 months and if the claim is made before, then there is a penalty fee that needs to be paid.
Please note the claim has been approved. However, the penalty fee needs to be paid. We apologise for the overall experience. And we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note the customer needs to claim after 3 months and if the claim is made before, then there is a penalty fee that needs to be paid.
Please note the claim has been approved. However, the penalty fee needs to be paid. We apologise for the overall experience. And we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply07 Apr 2015, 14:49
Official
Hello Olganat,
As per our telephonic discussion kindly note the customer needs to claim after 3 months and if the claim is made before, then there is a penalty fee that needs to be paid.
Please note the claim has been approved. However, the penalty fee needs to be paid. We apologise for the overall experience. And we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note the customer needs to claim after 3 months and if the claim is made before, then there is a penalty fee that needs to be paid.
Please note the claim has been approved. However, the penalty fee needs to be paid. We apologise for the overall experience. And we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,