rM
ricardo M

1 reviews | Active since Aug 2017

27 Aug 2017, 18:43

FALSE SALE ADVERTISING

I got a jacket from the sale rail which had a price of R250 on it, I then went to the pay point to pay for the jacket and it scanned R500 so the cashier called the manager (THABISO) who said to me that the price was tempered with and he cannot give me the jacket at R250 I then said to him but there is another jacket which is the same as this 1 forR250 he refused to give me the jacket at the price that it was marked for and also made it look like I changed the price, he also argued that the consumer act protects them against things like this and also told me (AS THE CUSTOMER) to go and fetch all the jackets of the rail...I do not understand how pathetic this is that EDGARS puts a price on an item and scans different at the till point and still argues and accuses the customer for changing the price!!! I have also taken a few pics to prove that all the jackets had the same price on. I am utterly disgussted and will never shop at EDGARS again and I will go out of my way to make sure that everyone knows how pathetic EDGARS THE GLEN service and attitude towards customers is, next move for me will be the NEWSPAPER!!!!

0
Replies (3)
Edgars
Edgars's reply30 Aug 2017, 14:21
Official

We have escalated the complaint to Edgars the Glen management to address with regards to the price complaint . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards.

Customer Experience Team

Call Centre: ***

Edgars
Edgars's reply30 Aug 2017, 14:21
Official

We have escalated the complaint to Edgars the Glen management to address with regards to the price complaint . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards.

Customer Experience Team

Call Centre: ***

rM
ricardo M's update02 Sept 2017, 10:14
Reviewer Update
Ok so no one has given me feedback and 48 hours is gone and now I must waste my air time to call edcon!This is absolutely pathetic!!!