False promises by Edgars Clubcard rewards.

I have been paying monthly for an Edgars Club membership, which includes a cashback benefit through Crave where you are supposed to receive R120 back for approved restaurant purchases.

I have now submitted three claims, and not a single cashback payment has been received. The first two times I let it go, as it seemed like a small amount, but it has now become clear that this is an ongoing issue.

For my most recent claim, I received an email confirming that it would be processed within 4 days. It has now been over a week with no payment or update.

This raises serious concerns about the reliability of this benefit. Customers are paying monthly for these perks, and if the cashback is not being honoured consistently, it feels misleading.

It may only be R120 per claim, but over time it adds up — and it gives the impression that the system relies on customers not following up.

I would appreciate clarity on why these claims are not being processed as promised, and whether this benefit is actually being honoured.