1 reviews | Active since Jan 2012
False promise of winning a voucher
On 14 July 2015 I received a call from TLC representing Edgars, congratulating me for winning a R500 Edgars voucher. The consultant asked me which Edgtars I would like to collect my voucher at. After the phone call I received a confirmation sms saying 'Dear prize winner please collect your R500 voucher at Braamfontein Edgars Active using this reference number *** to redeem your voucher. For any problems, contact Karin ***, Smangele ***, Jabulile ***.' - But when I arrived at Braamfontein Edgars I was told that Edgars made a mistake. The voucher was for Mrs van der Merwe. I believe that I it's unfair for me to receive a call saying I have won when the information is incorrect. Please arrange for me to collect my voucher to be collected at Braamfontein Edgars as promised. Thanks,
Our attempt to contact you at 03:36 PM was unsuccessful.
Please be advised we have liaised with the gift card department and it was confirmed that the gift card department have loaded your voucher. We apologise for the misunderstanding and inconvenience caused. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 03:36 PM was unsuccessful.
Please be advised we have liaised with the gift card department and it was confirmed that the gift card department have loaded your voucher. We apologise for the misunderstanding and inconvenience caused. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***