False information

In 2014 I fell into financial difficulties and could not pay accounts as normal. Though i tried to pay at least most of my accounts normally, it took me 18 months of regular payments to get up to date. then Edgars legal dept took over my account and promised that as soon as the account is paid up, I would be able to use it again. So because I was financially secure again, I paid R2000 in October 2015. ONLY TO BE TOLD MY account was PERMANENTLY CLOSED!!! Even phoning the electronic account section, the voice told me that I had R12000 available to spend. I have had that account for 35 years!!! Surely I don't have to go through the process of having to reopen the account AGAIN!!! Surely regular clients and customers get better treatment than this.