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lunga S
1 reviews | Active since Dec 2015
10 Dec 2015, 07:51
False impersonation matter not resolved
I was a victim of of false impersonation in 2014 and Edgars was one of the stores the ********* falsely opened an account under my name. I went to the store in Mamelodi with my police affidavit and all required documents and also filled in the dispute form. I was told that my documents were submitted.<br> <br> To my surprise a week ago when trying to get a loan the matter hasn't been resolved. This is frustrating!!!!<br> <br> I want this matter resolved asap so I can re-apply for the loan<br> <br>
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Edgars's replyOfficial
11 Dec 2015, 15:08Hello Stizzy,
It is with great displeasure to hear of the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused with regards to your credit record and for that we sincerely apologise. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused with regards to your credit record and for that we sincerely apologise. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply11 Dec 2015, 15:08
Official
Hello Stizzy,
It is with great displeasure to hear of the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused with regards to your credit record and for that we sincerely apologise. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused with regards to your credit record and for that we sincerely apologise. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,