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Theunetta C

1 reviews | Active since Mar 2014

01 Jun 2018, 12:27

False credit bureau info Account ***

Good day,

I e-mailed the below communication to you on 24/05/2018 and was promised a reply within 48hrs but that was just another empty promise.

I was sequestrated in 2013 and not one of my creditors placed a claim against my estate (you included).

My credit report indicates a judgement by yourselves of arrears, last updated in 2015 with a debt review status - your facts are false.

Edgars didn't bother to put a claim in against my estate for their benefit but they are very happy to update the credit bureau with false and outdated info.

As you were included in the sequestration and didn’t submit a claim, will you kindly correct my credit record i.e. remove your false listing and provide me with a written letter to this extend.

Kind regards

Theunetta Campbell

0
Replies (5)
Edgars
Edgars's reply01 Jun 2018, 13:31
Official

Thank you for bringing this matter to our attention.We apologise for the delayed feedback regarding the above sequestration query . Kindly note that we have escalated your query to the relevant department for assistance and feedback will be provided to you.Your ***/GO

Kind regards

The Edgar's Customer Experience Team

TC
Theunetta C's update07 Jun 2018, 10:01
Reviewer Update
Good day Thank you kindly for your automated response but to date, no one from Edgars has contacted me to resolve this. This is unfair treating of customers in the highest degree and I am digusted and upset by the bullying of Edgars and their zero concern of and for their customers
TC
Theunetta C's update11 Jun 2018, 12:21
Reviewer Update
Wow, except for an automated response Edgars really do not care at all. It's been 9 days following the automated response and still no contact from Edgars at all. They stated they've escalated my query to the relevant department - and which one exactly will that be? You've provided a reference number, but to follow up with who and where? I've spoken to everyone except the Dalai Lama himself and are just being posted around. Your quality is of the poorest and I am repulsed by your blatant unprofessionalism and lack of service!!!!!!!!!!!
TC
Theunetta C's update11 Jun 2018, 12:39
Reviewer Update
So I tried to break the silence again and called your Customer Services Centre to see if the reference supp**** in your automated mail will get me some feedback - only to be placed on hold and cut-off time and time again... DO NOT call ***, select option 1 and option 1 again because if you're not satisfied with Edgards' service, they don't care!!!
TC
Theunetta C's update19 Jun 2018, 14:45
Reviewer Update
So I contacted Edgars' Customer Experience Team again today. On 11/06/2018 at 12:23 I eventually got hold of a very helpful gentleman by the name of Joseph. He made a note and apologised that I have not been called back and said that he referred it again and should receive feedback latest 12/06/2018. On 12/06/2018 at 14:21 I called again and poke to Jackie. She again apologised for me not receiving an update and referred the query to another Team Manager in the Accounts Department by the name of Zanele. On 19/06/2018 at 14:33 I called again and spoke to Joseph again. (At present I am typing this as I'm holding as he personally went to the Accounts Department as they are not sitting far from him). Joseph advised me that Zanale is not in today and that Mohammed, the Manager of the Department, has stepped out. He advised me that he can see on the system that a note was made that it's done, but to date, I have had no communication to that effect. I asked him for a communication stating that the matter was resolved and what was done and he committed to giving me an e-mail response today still. E-mail address was confirmed as well. He said he'll state the urgency with Mohammed as I require this communication from them to finalise my homeloan application. Call was ended off on 14:41 and now I wait...