FALSE CELL CHARGES ON ACCOUNTS

Absolutely sick of the rude demanding calls. When an account sits in credit and suddenly there are charges for airtime we did not receive and did not ask for. Edgars just started billing for monthly airtime. Upon querying it we get the normal run around and eventually get hold of the division billing airtime, get a reference from them and they promise a credit. That was mid last year. We get calls from your collections demanding payment continuously and as much as we explain that they are crediting no credit is done and our account remains in arrears. If our account had not been in credit we may not even has noticed the monthly charges being sneaked onto the account. How many people are paying for airtime they will never get and not even realising it. I would love someone to contact us so that we can sort this out once and for all, everytime we speak to someone who understands what happened we are assured it will be sorted out. Hoping maybe they will respond to this and fix it. And since we have had so much to do with your collections department perhaps you should consider some telephone training, common decency and manners go a long way. a rude aggressive collector with scare type tactics are not the way to collect.