FALSE BILLING AND CALL CENTRE ETHICS

As a new Edgars account owner I am shocked and highly upset at the manner in which Edgars Trade Route Mall staff behave and have no idea about process. I opened my account this year March and never used the account till date. I have purchased using cash and swipe my Thank You card for points. Edgars Headoffice phones me & claims I made a purchase of R60 on the 6th April at 1pm (I was at working in Bryanston on that day and time). they advise I go to the Branch to get a footage and proof of copy of receipt, but the branch kept saying they cant show me and cant assist me at all as I needed to provide a CASH PAID slip to verify the purchase. if I pay cash I dont see why I had to keep the slip. then they say I must call head office instead of them giving me a dispute form to fill in and try to resolve my issue because I refuse to pay for something I did not purchase. Now Edgars call centre harasses me daily to tell me about my account and every time I explain my story they refuse to assist me and tell me to go to the branch. It is absolutely horrid for a new customer to go through this false billing issues and to go in circles! I want my account closed Immediately as Edgars is pathetic