False Advetising

I have put through a complaint i received an email to advise that i will be assisedt with the gift card. I was asked via email to advise which branch is near to me so they can make arrangements regarding the gift card. i responded to the email and up until now theres been no response. I received and responded to the email on the 13/04/2015.<br> This is terrible service. first i sent an email to customerrelations Edcon as per the customercare consultants advice and waited two weeks with no response i then went to Hello peter . i received a response then but up until now no resolutoin to my complaint. I am very unhappy i am also very frustrated when will this be resolved. Why does a person need to go through all this with such a big company concerning my consumer rights. I mean i was in the right Edgars was wrong but i need to fight like this to get it sorted.