FALSE ADVERTISING EDGARS VIP CLUB MEMBERSHIP

<p>After being an Edgars account holder for a number of years and cancelling my Edgars Classic Club Membership after I was told that the club magazines would no longer be posted. In april this year I received a call from a telesales consultant advising that one of the benefits of joining the VIP club membership was receiving the club magazines posted to your door. I went to the website to confirm that this was one of the benefits and indeed it was, At the end of April 2016 I received an sms advising that I had to go into a stor eto collect my magazine, I called the call centre who then refereeed me to a manager who advised that there was a 3 month waiting period before I started receiving these magazines via post. I pointed out to her that I was not advised of this and no where on your website does it state that. She apologized and assured me that she would post off the magazines. A month past and there was still no sign of the magazine being posted. I called the call centre again and spoke to Gladys a very rude unprofessional women that told me there was no waiting period but a problem with their courier service. She had the nerve to tell me that there was other benefits and I should not be complaining about the magazines. As A client I have every right to receive all the benefits that I am paying for And the reason I chose the VIP membership is for the magazines. It is a service I am paying for. I received no feedback . 3 months later I am highly fustrated with the lack of concern of Edgars in rectifying this and the inexperience of the call centre agents, On the 21 June I eventually called a number listed on the website which was a so called VIP hotline where VIP clients had this special benefit of calling the call centre. The lady Patricia was just as clueless and stated that it was not probelm but a store issue. She said the hotline was only for club benefits and I told her that teh magazine was one of the benefits. she took down my number and told me they would call me back.... aparently no one was there all managers in meeting. I am fustrated and cannot believe the lack of customer service.....</p>