1 reviews | Active since Jul 2013
FALSE ADVERTISING AND ************** FROM EDGARS!
DO NOT OPEN AN ACCOUNT AT EDGARS! THEIR ADVERTISING THAT YOU HAVE 6 MONTHS FREE IS FALSE AND MISLEADING!!<br> <br> I app**** for an Edgar's account about 2 weeks ago and I did not receive confirmation that it is approved, I then phoned customer service and they said that my cell phone number was wrong, that is the reason for me not receiving an sms to go fetch my card. I go to Edgars today to fetch my card, she asked me to sign and I did. She then gave me the terms and conditions and it said something about interest rate. I told them that I specifically chose the 6 months interest free option. <br> WITHOUT MY APPROVAL, THEY HAD AUTOMATICALLY MOVED ME TO THE 12 MONTHS INTEREST PAYING OPTION! THAT IS ************** THAT SOME PEOPLE DO NOT HAVE TO PAY INTEREST WHEREAS OTHER PEOPLE NEED TO PAY INTEREST WITHOUT AN OPTION?! THAT IS UNFAIR! ALL THEIR ADVERTISING SAYS THAT IT IS 6 MONTHS INTEREST FREE. I DO NOT HAVE TIME FOR SUCH TREATMENT AND I HOPE YOU NEVER OPEN AN ACCOUNT THERE!
We would like to apologise for the overall experience.
Kindly note we do offer 6 months interest free accounts. However, the customer needs to qualify. If the customer app**** for an account and it got approved on 12, it means the customer did not qualify as per the credit score. We understand the frustration and discomfort caused, and we hope to be off much assistance to you next time you apply for an account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the New Accounts department on ***
Kind regards.
Edcon customer experience team,
***
We would like to apologise for the overall experience.
Kindly note we do offer 6 months interest free accounts. However, the customer needs to qualify. If the customer app**** for an account and it got approved on 12, it means the customer did not qualify as per the credit score. We understand the frustration and discomfort caused, and we hope to be off much assistance to you next time you apply for an account.
Please find your reference number: ***/GO
If you require any further assistance, please contact the New Accounts department on ***
Kind regards.
Edcon customer experience team,
***