AM
Anth M

1 reviews | Active since Feb 2014

08 Apr 2015, 13:27

False advertising and

I took out a dental health policy by Edgars, After receiving my policy documents i noticed that it does not reflect what was advertised on the Edgars website. There are 4 differences. I phoned Edgars to inquire about it and they couldnt help me and told me to phone Hollard which are the underwriters! Hollard told me to phone Edgars and so it continued. So I cancelled my policy. I want my monies back for all the months that i have paid for a policy that wouldn't cover what was advertised!!! No at Edgars knows what is going on. The 20/3 was the last time i spoke to a Julie Mogale which told me that a supervisor (Barbara Mogale) would phone me back by the 24/3. I am still waiting. I want my money back as i am taking my business elsewhere.

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Replies (1)
Edgars
Edgars's reply10 Apr 2015, 10:26
Official
Hello Antheav,

Thank you for raising your apprehensions with us. Kindly note we have referred this matter to the financial services department to investigate and upon findings, feedback will be given to you shortly. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team,
***

Best regards,