False advertising

I went and opened an Edgars account and it stated that i will get a fleece jacket to the value of R700.00 with my first purchace that is R1500.00 or more. First nobody at Edgars knew what fleece jackets i was reffering to and they sent me up and down the store..The one lady even asked me my size and said that i should shop in the larger department. Then i asked one of the ladies in the shoe department where specific shoes (see attached) where they had no idea what i was talking about. I showed them a picture that i saw on Edgars website. I asked to speak to the manager at menlyn and he said that someone would phone me back.Still no phone call!!!! One of the reasons i opened an account was because i wanted those specific boots. I sent Edgars a Facebook msg and they said i must phone the fashion hotline..I phoned and yet again the lady had nooo idea what i was reffering to.When i finally got to the till to pay for everything the lady told me that i can either get the fleece jacket OR i can use my first discount when you open an account.. I was under the impression you get the fleece doesnt matter if i have another discount leaflet. as i was fitting on my clothes a lady told me that i will get free movie tickets, i must just query when i pay for my stuff.. Once again nobody knew what i was talking about. I think it is ******* and misleading when you open an account.!! i still want my fleece jacket.