pA
pamela A
1 reviews | Active since Dec 2015
18 Dec 2015, 14:54
false advertising
Last week Edgars had 30% of all bags, upon me going to pay for a bag I was told that it is not discounted, why advertise on ALL bags rather say selected bags.<br> <br> On 2 occasion I went to return outfit at la Lucia Mall as westwood and I waste that I cannot credit at the store. Edgars being such a massive retail store dies no have systems in place. Staff is unfriendly provide ****py an sloppy service. Regional managers give a damp about customers. To Edgars thir customers is not King.
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Edgars's replyOfficial
20 Dec 2015, 12:49Hello aurora29,
We must apologise for the overall service experience. Our daily mandate is to render excellent customer and satisfaction, and it is with great displeasure to hear of the unpleasant shopping experience. Customers are the life blood of this organisation and Promotions and SALES are there to give our customers an exciting shopping experience, and not to mislead them in any way.
We assure you all concerns raised did not fall on deaf ears, but will be addressed accordingly so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must apologise for the overall service experience. Our daily mandate is to render excellent customer and satisfaction, and it is with great displeasure to hear of the unpleasant shopping experience. Customers are the life blood of this organisation and Promotions and SALES are there to give our customers an exciting shopping experience, and not to mislead them in any way.
We assure you all concerns raised did not fall on deaf ears, but will be addressed accordingly so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Dec 2015, 12:49
Official
Hello aurora29,
We must apologise for the overall service experience. Our daily mandate is to render excellent customer and satisfaction, and it is with great displeasure to hear of the unpleasant shopping experience. Customers are the life blood of this organisation and Promotions and SALES are there to give our customers an exciting shopping experience, and not to mislead them in any way.
We assure you all concerns raised did not fall on deaf ears, but will be addressed accordingly so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must apologise for the overall service experience. Our daily mandate is to render excellent customer and satisfaction, and it is with great displeasure to hear of the unpleasant shopping experience. Customers are the life blood of this organisation and Promotions and SALES are there to give our customers an exciting shopping experience, and not to mislead them in any way.
We assure you all concerns raised did not fall on deaf ears, but will be addressed accordingly so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***