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nomali D
1 reviews | Active since Nov 2015
30 Nov 2015, 14:56
False advertising
On Friday the 27th of November, a gentle man working for Edcon group at the Edgars store approached me asking if I have an account at the store, I said yes and he said I should come along with him as there was a \black Friday promotion"for members. We meet up with a lady by the name of Ntabiseng at the customer care tills. she asked for my card and said she needed to check if it was working properly. she then said most of the cards were appearing as Void as \""we\"" the customers were not updating our cards"
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Edgars's replyOfficial
01 Dec 2015, 16:00Hello MsDhlamini,
Thank you for notifying us of this incident. That is certainly not the type of service that indicates or standards. Please be advised we have notified the store manager to address because sales people need to be truthful in all their dealings and also explain the terms and conditions, failure to do so will result in disciplinary measures taken against the staff member.
We assure you all concerns raised will be addressed accordingly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. That is certainly not the type of service that indicates or standards. Please be advised we have notified the store manager to address because sales people need to be truthful in all their dealings and also explain the terms and conditions, failure to do so will result in disciplinary measures taken against the staff member.
We assure you all concerns raised will be addressed accordingly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply01 Dec 2015, 16:00
Official
Hello MsDhlamini,
Thank you for notifying us of this incident. That is certainly not the type of service that indicates or standards. Please be advised we have notified the store manager to address because sales people need to be truthful in all their dealings and also explain the terms and conditions, failure to do so will result in disciplinary measures taken against the staff member.
We assure you all concerns raised will be addressed accordingly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. That is certainly not the type of service that indicates or standards. Please be advised we have notified the store manager to address because sales people need to be truthful in all their dealings and also explain the terms and conditions, failure to do so will result in disciplinary measures taken against the staff member.
We assure you all concerns raised will be addressed accordingly. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,