PW
Paul W
1 reviews | Active since Mar 2009
10 Jun 2015, 12:59
False advertising
This morning I received an SMS from Edgars stating \Please collect your Edgars Club magazine in store. Use your voucher code 2657*** at any Edgars or CNA till until 30 June. T&C's apply". <br> <br> I went Edgars in the Festival Mall and once I had finished shopping I approached the cashier with my goods and the Voucher Code. Firstly there was no Club Magazines available... The cashier"
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Replies (1)
Edgars's replyOfficial
11 Jun 2015, 14:12Hello pol,
We would like to apologise for the overall unpleasant service experience. Please be advised we have arranged with Edgars Greenstone to assist you when visiting the store, we assure you of a different experience this time.
The store manager of Festival Branch was notified of this query and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall unpleasant service experience. Please be advised we have arranged with Edgars Greenstone to assist you when visiting the store, we assure you of a different experience this time.
The store manager of Festival Branch was notified of this query and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply11 Jun 2015, 14:12
Official
Hello pol,
We would like to apologise for the overall unpleasant service experience. Please be advised we have arranged with Edgars Greenstone to assist you when visiting the store, we assure you of a different experience this time.
The store manager of Festival Branch was notified of this query and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall unpleasant service experience. Please be advised we have arranged with Edgars Greenstone to assist you when visiting the store, we assure you of a different experience this time.
The store manager of Festival Branch was notified of this query and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,