1 reviews | Active since Jan 2013
False Advertising
<p>To whom it may concern,</p> <p> </p> <p>I always receive emails notifying me of specials, and usually they are true. On the 11th of May 2017, I received an email notifying me of a Red Square Sale, which said that there is a 25% off any fragrance or gift set. I even went into the Edgars online account to verify and indeed, the Edgars online website verified this. This morning, the 13th of May 2017 I went to the Edgars at Mall of Africa, I wanted to buy the Mr. Burberry Eau de Parfum 100ml. When I got to the till, I was told that the 25% off was only for female fragrances, and hence was told I had to pay the full price because mine was for men Needless to say, I did not buy the fragrance because I had been deceived by the online advert. I have been a good customer over the past few years, and have never defaulted on any of my monthly instalments. I spend a lot of money with Edgars, especially on fragrances,nand it is very unfortunate that I was treated this way. </p>
We have escalated the complaint to the Edgars Mall of Africa management to address as our valued customer is not happy that you were not provided with the discount on a male fragrance as they stipulated that the promotion was for female fragrances . Also be advised that we had other promotions for women as it was mothers day yesterday. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Mall of Africa management to address as our valued customer is not happy that you were not provided with the discount on a male fragrance as they stipulated that the promotion was for female fragrances . Also be advised that we had other promotions for women as it was mothers day yesterday. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Mall of Africa management to address as our valued customer is not happy that you were not provided with the discount on a male fragrance as they stipulated that the promotion was for female fragrances . Also be advised that we had other promotions for women as it was mothers day yesterday. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Mall of Africa management to address as our valued customer is not happy that you were not provided with the discount on a male fragrance as they stipulated that the promotion was for female fragrances . Also be advised that we had other promotions for women as it was mothers day yesterday. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,