NP
Nastassja P

1 reviews | Active since Apr 2013

30 Mar 2017, 16:06

False Advertising

<p>Today i went to go look for a sneaker, specifically a white adida. To my surprise i found one at Kenako Edgars Active within my budget, marked down from R799 to R559.50....this was awesome, i was so happy, i took that shoe which was on display to the counter with my box. I asked the cashier if this is correct, she said she will just check. She scanned the item and it showed R799, i said but it can’t be, because the prize shows that(R559.50), she then said she will just confirm with the Manager, which she did and she said that sorry it was a human error and someone was supposed to take it off. I then asked for the Manager, already upset, because its not my problem if the advertised price is different, according to the consumer act, the price advertised is the price you must pay. The Manager, Natasha then told me its a human error and there is nothing she can do because the promotion is over and there is no way of giving me a discount, i told her but you can't do that because that is what is advertised, she told me sorry there is nothing she can do. I then said i will not be taking it and walked out of the store. I though i will leave it, BUT, i phoned my husband and told him and i got so upset. This is n total **** story and I’m so upset about it!! I went to Greenacres and popped in at Edgars Active there, out of curiosity i explained my story to the cashier whereby she said, the price you see is supposed to be the price you pay. I said thank you and walked away. Unfortunately i did not take a photo of the red tag on the shoe, but nevertheless FALSE ADVERTISING AT ITS BEST IS EDGARS ACTIVE.</p>

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Replies (1)
Edgars
Edgars's reply01 Apr 2017, 12:41
Official

Thank you for highlighting the flaw during your recent visit to our store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.

By copy of your mail we will escalate the matter to senior management and feedback will be provided to you

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,