1 reviews | Active since Oct 2014
False account that we must pay
We moved to Port Elizabeth recently. Our house got broken into and stuff ******, among other things my wifes passport. Several accounts was attempted to open on her passport, but all denied. Truworths actually phoned her to confirm the account, and so we found out about it. Truworths actually registered my wifes details with the anit ***** division so that she has to be phoned if an account wants to be opened or any type of activity. <br> Now the same person opened an account at Edgars, and spent about R6000. No we get called about the outstanding amount. Strange how they call if money is outstanding not to confirm the account.<br> I might be mistaken but is Edgars and Truworths not part of the same Edcon group?<br> If so, how was it possible to open an account. And if you can prove via video footage that it was actually my wife that opened the account or even that the signatures match, you might have a case. Otherwise we wont be paying while someone else shops on our name. <br> <br> Hope to hear from you soon.
We must sincerely apologise for the overall experience. We can imagine the frustration this matter might have caused. Kindly be advised we have notified the ***** and dispute department of this query. We sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you regarding the ********** account opened.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We must sincerely apologise for the overall experience. We can imagine the frustration this matter might have caused. Kindly be advised we have notified the ***** and dispute department of this query. We sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you regarding the ********** account opened.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
