**** policy deductions

I have had an account with edgars for close to 10 years, of those 10 years a funeral policy was taken out and in the last 4 years otger policies, these policies cost me close to r600 a month to have. Recently my details changed and so i called to have things amended, this being in december, i have never recieved any proof that any policies actually exsist and now that i have been asking for it i have been promised to receive it in 3-5 work days that was in december, we are almost at the end of feburary and i am still constantly asking for these policies, i have come to the conclusion they dont exsist and i want my money back they ae *****ing from my account this is *****! Getting back to me in 30 days is unacceptable