CS
Cambridge S
1 reviews | Active since Sept 2015
29 Sept 2015, 09:54
**** Jeans
Ive just realised that jeans we buy at small street in johannesburg are much better than the ones in Edgars......I bought new black Guess jeans on the edagars buy one and get one for free guess jeans promotions of month end august and only worn them once and washed them and they turned grey.....This is a ******* but i accept i have learned the hard way...NO MORE EDGARS CLOTHING EVER
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Edgars's replyOfficial
01 Oct 2015, 10:20Hello mampone,
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default, but we require a receipt so we may assist you so the jeans may be taken for quality assessment because we pride ourselves in selling quality products.
Please visit the store with the jeans and the proof of purchase and the store manager will use his discretion.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default, but we require a receipt so we may assist you so the jeans may be taken for quality assessment because we pride ourselves in selling quality products.
Please visit the store with the jeans and the proof of purchase and the store manager will use his discretion.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply01 Oct 2015, 10:20
Official
Hello mampone,
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default, but we require a receipt so we may assist you so the jeans may be taken for quality assessment because we pride ourselves in selling quality products.
Please visit the store with the jeans and the proof of purchase and the store manager will use his discretion.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days. Please be advised we understand that there are items that have a manufactures default, but we require a receipt so we may assist you so the jeans may be taken for quality assessment because we pride ourselves in selling quality products.
Please visit the store with the jeans and the proof of purchase and the store manager will use his discretion.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,