1 reviews | Active since Oct 2010
**** amounts added onto my account
I have an Edgars card that i have not used for about 6 months. The last time I used it I made sure to pay it off so that the balance was sitting at zero. Last week i received a message stating that I owed R1,000. Following this i checked my statement online and saw the following items:<br> 01/03/16 PERS ACCIDENT INSURANCE 23.50 841.13<br> 01/03/16 FAMILY PROVIDER PLAN 17.50 858.63<br> 07/03/16 SERVICE FEE 22.80 881.43<br> 01/03/16 HOSPITAL CASH BACK INS - MBR 39.00 920.43<br> 01/03/16 DENTAL INSURANCE - MEMBER ONLY 35.00 955.43<br> <br> I have never authorised these and specifically asked to NOT have any additional items added onto my account. <br> <br> After a lengthy complaint process i was told that they would credit R300 but could not credit any interest that these fictitious charges have generated.<br> <br> Absolutely disgusting business ethics and I will be reporting this to FAIS Ombud
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
