Failure to Refund Me
<p>I had placed an order online for 2 shirts using the Edgars platform and I had subsequently made the payment for the purchases using my cheque card which payment was dully accepted and my order was confirmed under order number " ********** 20". Soon after placing the order the call centre contacted me and informed that one of the shirts is not available and that i will be reimbursed with the amount paid.</p> <p> </p> <p>I placed the order on 25/01/2017 and to date I have not received my refund instead all I have received are excuses and lies with one call centre agent claiming that Edgars has an issue refunding clients who dont have an Edgars account what utter nonsense is this? It comes as no surprise that Edcon's business and sales are plumetting I have never experienced such incompetency with something that is meant to be online and painless. I have lodged numerous calls with reference number " ********** 039/go" and I have never gotten even a whisper of a response from anyone at Edgars / Edcon, the holding company or any of your *********** managers "Angel, Khetiwe, Ronel and/or Fatima".</p>
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
08 Feb 2017, 12:29We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our Online team updated that they have relayed to you that there were hiccups caused by the banks , hence the refunds were taking time, query ref no: ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply08 Feb 2017, 12:29
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our Online team updated that they have relayed to you that there were hiccups caused by the banks , hence the refunds were taking time, query ref no: ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
08 Feb 2017, 12:29We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our Online team updated that they have relayed to you that there were hiccups caused by the banks , hence the refunds were taking time, query ref no: ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply08 Feb 2017, 12:29
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our Online team updated that they have relayed to you that there were hiccups caused by the banks , hence the refunds were taking time, query ref no: ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
31 Mar 2017, 12:11Hi, I would just like it noted that to date I have still not received a refund or any further feedback ( ********** 039/GO). It seems as though the story with the bank reconciliation was merely an excuse, this is bordering on ***** don’t you think?
's update31 Mar 2017, 12:11
Reviewer Update
Hi, I would just like it noted that to date I have still not received a refund or any further feedback ( ********** 039/GO). It seems as though the story with the bank reconciliation was merely an excuse, this is bordering on ***** don’t you think?