1 reviews | Active since Dec 2013
Failure to honour agreement/Poor Customer Service/
<br> I went to the BLK Friday Sale which Edgars (Gateway Shopping Centre in Umhlanga Rocks) made it for three (3) days to purchase two Versseed Platinum VP. 1 cellphones which was advertised for the sum of R299--90 each. <br> <br> On the day of the sale I was told that Versseed Platinum VP. 1 cellphones was sold out and had to wait for new stocks to arrive.<br> <br> My contact detail was taken and was told that I would be contacted when new stocks arrive.<br> <br> On Saturday the 19th December 2015, when enquiry was made to see if the new stocks of the Versseed Platinum VP. 1 cellphones, the response was that the Versseed Platinum VP. 1 cellphones are in stock but the price increased to R899--90. <br> <br> When you promise customers something, you must deliver.<br> <br> Edgars should understand that business exist for the customer and not the other way around.<br>
Thank you for notifying us of this matter. We can imagine how disappointed you are and for that we sincerely apologise. Please be advised the store manager was notified because keeping a promise to our customers is a priority. The store manager will review this matter and revert with feedback.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this matter. We can imagine how disappointed you are and for that we sincerely apologise. Please be advised the store manager was notified because keeping a promise to our customers is a priority. The store manager will review this matter and revert with feedback.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
