1 reviews | Active since Mar 2009
Failure to Follow Up on Agreement
In spite of Edgars response of September 14, 2015, apologizing for the experience that led to the complaint, and the statement that a credit had been passed against the disputed charges, no such credit has appeared on any of their monthly statements. <br> <br> I telephoned the number given to contact for the issue, only to be told that I need to phone the head office for such queries. After spending an hour on the phone, speaking to Miss Sizakele, I got nothing more than being told what appears on the regular statements.<br> Besides, much confusion comes in the way of different account numbers in use--one on the card and another one on the statements, and two different bank account numbers being furnished, one of which is not accepted for internet payments, and two bank names, viz. FNB and ABSA.
Kindly note we tried contacting you telephonically at about 12:15 but could not reach you. ( cellular service has been suspended).
The reason for calling was to provide feedback in regards to a credit and your overalls shopping experience at our Edgars Tygervalley store. Please be advised as per our records a credit of R 614. 00 was conducted on the 11.09.2015 and apology for your service experience was also offered.
In regards to our EFT Payment method the above comments are unclear on how we can assist you. Could you kindly call us back and quote the below reference number in order to assist you further.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 12:15 but could not reach you. ( cellular service has been suspended).
The reason for calling was to provide feedback in regards to a credit and your overalls shopping experience at our Edgars Tygervalley store. Please be advised as per our records a credit of R 614. 00 was conducted on the 11.09.2015 and apology for your service experience was also offered.
In regards to our EFT Payment method the above comments are unclear on how we can assist you. Could you kindly call us back and quote the below reference number in order to assist you further.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***