1 reviews | Active since Sept 2011
Failure to delivery paid for goods
<p>I have not been delivered or sent a SMS to collect a Edgars Club book since my account has existed for about 10 or 11 months now. I was told you are unable to refund as it has been billed for longer than 3 months.</p> <p> </p> <p>Either, provide me with all the books that have not been delivered along with any valid vouchers that should have been received or issue a refund for this service as I have not made use of it for ANY other benifits. If you feel you would like to check with each and every one of your suppliers, by all means, go ahead. If you feel you would not like to check, that is completely your problem and I expect you to deliver.</p> <p> </p> <p>Your accounts supervisor said that she was going to escalate this almost 2 - 3 weeks ago now and nothing has come of this.</p> <p> </p> <p>This is why you are going out of business, becase you are unprofessional.</p> <p> </p> <p>I expect this be rectified before the end of the week.</p> <p> </p> <p>Regards,</p> <p>Craig</p>
Please be advised you are currently a Club classic member , club classic members receive an sms with a voucher code to pick up their magazines in stores.
Kindly be advised you have not being receiving your club sms as you have requested to opt-out of all marketing sms from the Edcon group hence no sms were sent to you upon request.
As a valued customer we will post the last 3 months club magazines to you.
We have added your details to our marketing list , go forward you will be receiving all sms.
In the event you do not received a voucher you can collect a voucher is store ,example if you have not receive a voucher for the red carpet sale you can visit the store on the day of the promotion and receive your voucher at the till point upon making your purchase.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised you are currently a Club classic member , club classic members receive an sms with a voucher code to pick up their magazines in stores.
Kindly be advised you have not being receiving your club sms as you have requested to opt-out of all marketing sms from the Edcon group hence no sms were sent to you upon request.
As a valued customer we will post the last 3 months club magazines to you.
We have added your details to our marketing list , go forward you will be receiving all sms.
In the event you do not received a voucher you can collect a voucher is store ,example if you have not receive a voucher for the red carpet sale you can visit the store on the day of the promotion and receive your voucher at the till point upon making your purchase.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***